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Frequently Asked Questions.
Here are the top 12 questions we get.
If your question is not covered or you need
more information click here.
Over ten thousand satisfied customers and counting.
 

Most Frequently Asked Questions
The Top 6 Nut and Bolt Questions

What should I know before I buy a gas or electric scooter.

Do I need any mechanical skills?

How much assembly is required?

Are these power scooters street legal?

Why should I buy my scooter here

Are replacement parts available?
Top 6 "How does the deal work" Questions

I'm new at this Internet stuff .. How does buying on line work .. what can I expect?

Is my purchase available for shipment now?

How long will it be before my scooter arrives?

Can I cancel my order?

Can I return my purchase?

What kind of warranty do I get?
Got More Questions? E-Mail us Here

What I should know before I buy a gas or electric scooter.

Rider age is most important when deciding what type of scooter  to buy.  
If the scooter is for a child your decision to allow that child to ride a power scooter should depend on individual maturity, skill, and ability to follow rules. Smaller children should be allowed to ride only those scooters that are designed for small riders. Electric scooters are the best choice for children under 10 years.
Kids should not be riding adult scooters and adults should not try to squeeze onto a kids scooter.
Adult and teen riders need to consider the power factor when making their choice.
Electric scooter power is rated in wattage. The higher the wattage rating, the more powerful the scooter will be.
350 watts is the minimum wattage recommended for the average size adult rider.
Gas scooters are generally more powerful than electric scooters and can be ridden longer distances.  
The power rating for a gas scooter is expressed in engine size like 25cc . (cc = cubic centimeters)
The higher the cc the more power you get. Gas scooters are great for 12 years old through adult riders.
Gas scooters are not recommended for children under 10 years.
Gas scooter noise levels with the stock factory exhaust system in place can be compared as slightly above a gas powered weed eater.
Regular maintenance and adjustments are required on both gas and electric scooters.  For your safety and riding enjoyment, a pre ride inspection should be done before each use. 
Read your warranty and understand how the warranty process works before you buy.
Each manufactures warranty program is set up specifically for you, the Internet customer.
Always use a helmet and personal protection gear when riding a gas or electric scooter.



I'm new at this Internet stuff .. How does buying on line work .. what can I expect?
There are many advantages in making your purchase on line.  It's easy, convenient, can save you days of comparison shopping and best of all you save lots of money! You can look at us as your local mall store with one exception .. our store is on the Internet. Our store is open 24 hours a day 365 days a year for your on line shopping convenience.
You can see the total price, including shipping, on each products page before you buy. There are no surprises or additional fees.
When you have decided on the scooter you want simply click the buy now button and you will be taken to "secure servers" to complete the transaction. Fill in your information on the following page. You will have the opportunity to look over all information you have entered to make sure it is correct before you finalize your purchase.
We respect your privacy. We do not share your information except as required to effect shipping or to communicate with your card provider (bank).
When your purchase has been finalized you will receive an invoice email. This is an automated email and will be sent to the email address you furnished during the checkout process. It is important that you make sure the email address you furnish during the checkout process is correct. That email address is the one we use to send shipment tracking and all other communications to.
Order Tracking information will be sent you at the email address you have furnished after your order has shipped.  For your convenience this email will also contain support contact points and phone numbers.
You can also find this same information on our site by clicking on "support" on any page.
Our preferred method of communications is through E-mail for several reasons, the main one is the instant record it creates. This enables us and you to keep track of every thing that has been said, done or promised to you. Please don't think of this as an impersonal approach to customer service but rather an important tool to avoid misunderstandings which in its self is a higher degree of customer service.
We answer all mails, usually within a few business hours of their receipt.



Why should I buy my scooter here.
The best reason is we have well over 12,000 satisfied customers, and the number is climbing daily.
The rest of the pack can't say that.
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Do I need any mechanical skills?
For gas or electric scooters you should have at least a basic understanding of bicycle mechanics or know someone that does and will perform repairs and maintenance for you.  You should be willing and able to perform simple tests to aid support in diagnosis should that need arise.
Electric scooter common maintenance will include but is not limited to, checking all nuts and bolts for tightness, adjusting chain or drive belts, adjusting brakes, maintaining proper air pressure in your tires and repairing a flat tire.
Gas scooter common maintenance will include but is not limited to, checking all nuts and bolts for tightness, (gas scooters vibrate which can loosens nuts and bolts), adjusting chain or drive belts, adjusting brakes, checking, adjusting or replacing spark plug, repairing fuel leaks, maintaining proper air pressure in your tires and repairing a flat tire.  
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How much assembly is required?
Most gas and electric scooters are shipped 90% assembled. Items such as main fuse, front wheel, seat, gas tank, handlebars, accessories or other parts may require assembly and  installation by the end user. 
ATV's are shipped 90% assembled Items such as main fuse, wheels, seat, gas tank, handlebars, accessories or other parts may require assembly and  installation by the end user.
Electric bicycles are shipped 90% assembled. Items such as main fuse, front wheel, seat, gas tank, handlebars, accessories or other parts may require assembly and  installation by the end user.
If excessive assembly is needed on a certain unit that requirement will be plainly displayed on that items information page.
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Are these power scooters street legal?
Gas and electric scooters do not conform to federal motor vehicle standards and can not be registered and licensed like your automobile for operation on public streets, roads or highways.
Their use is generally governed at the local level (city or county). Most locals do allow for their use with certain restrictions. Check with your local city or county attorney's office or local law enforcement agency to determine the accepted use of these scooters in your area.
Electric bicycles with a power rating under 750 watts and a top speed (motor power only) of 20 mph are accepted anywhere regular bicycles are.  It's actually a federal law.
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Are replacement parts available?
Yes. Replacement parts are available for every scooter we sell. Parts are warehoused in the U.S.A. and generally in good supply. Gas scooter performance parts are found here.



Is my purchase available for shipment now?
An items availability is displayed on that items page. If we find your order cannot be shipped as usual we will notify you, via email, within 24 business hours. You can then either cancel your order or be put on backorder until your order becomes available for shipment. The choice is yours.
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Can I cancel my order?
You may cancel your order before it has shipped with no cancellation penalty.
If you cancel after your order has shipped certain fees will apply. See details here.



How long will it be before my scooter arrives?
There are two stages your order goes through. The processing stage and the transit stage.
Add these two times together and you'll get a good idea how long it will take.
Processing time for an item is the time from when you submit your order to when the item leaves the warehouse.
This usually takes 48 business hours or less. Razor products can take up to four days to process.
Shipping/Transit time is from when the item leaves the warehouse to when it arrives at your door.
Transit time maps can be found here.



Can I return my purchase?
You may return your scooter, shipping paid, within 5 days of the time you received it. The item must be unused and in new condition. Merchandise must be in its original carton along with all items originally shipped in that carton to be eligible for refund.
For complete details, limitations and non refundable expenses click here.
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What kind of warranty do I get?
Your warranty provider is the manufacturer of your scooter.
Manufacturers are U.S. companys located in America. Each  manufacture has their own warranty program set up especially for you, the Internet customer.
Your warranty is a replacement parts warranty. Should your scooter come with a defective part or develop a defective part during the warranty period they will send you a new part to replace the defective one.
See warranty details here.

Got More Questions? E-Mail us Here



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