When will my order ship
X-treme and ScooterX products ship the fastest usually within 12 to 24 hours of order placement.
Razor products can take 3 business days to process through their warehouse.

Back Orders A backorder is your agreement to pay for the merchandise now and receive it at a latter date when it becomes available for shipment. Shipment dates on back orders are subject to change. Back orders are shipped in the order they are received.

Products shipped on Pallets
Some larger or heavier units are shipped strapped to a pallet and require special home delivery handling such as the use of a lift gate truck. If this type of freight shipping is necessary for the unit you wish to buy it will be clearly stated on the product information page for that unit.
Most palletized freight shipments are sent through R&L Carriers except deliveries in California.
California palletized shipments are shipped Yellow Freight

What if I'm not shipping to my billing address?
If your order is shipping to an address other than the billing address on your credit card, we may
contact you for additional verification. This helps prevent fraudulent use of your credit card.

Can I change the ship to address
Most of our fraud prevention efforts and your credit card companys authorization for your purchase is based on the information entered into our secure shopping cart. Based on the forgoing, our policy is not to change the ship to address after processing your order.

Tracking my shipment.
When we receive notification from the warehouse that your order has shipped  we will send you an e-mail containing your order tracking number and instructions for it's use. You can then follow your order's progress in real time on the carriers web site throughout the shipping process. This email will also contain important support instructions.

Carrier Tracking and Contact Information