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A quick overview of
your warranty.
Because your
satisfaction is important to us
we want you to know what you can expect should you need to make a
warranty claim.
Please take a moment to learn about your warranty and
it's procedures.
Your warranty is a
parts replacement only warranty. Should a covered part
fail during your warranty period the manufacture will send you a
replacement for that part.
You are responsible for installing the part. (see
exception immediately below)
You can ship your item back to the
manufacture for free warranty repairs during the warranty
period. You are responsible for shipping costs, both ways.
Your warranty
provider is the manufacture
of the item you purchased. Each manufacture is an American based
company with their main offices and warehouses located in the US.
Warranty and
replacement parts are warehoused in the U.S.A. and
generally in good supply. Performance parts for gas scooters may effect your warranty. Performance parts for gas scooters can be
found by clicking here.
All replacement parts are shipped ground whether by US mail or private carrier. Warranty parts will not be shipped
Is there a
warranty for shipping damage?
The manufactures have agreed to provide you with a replacement part for
the part that has been damaged in the transit process. This is a free
service from the manufacture to help expedite resolution of damage
related to the transit process. You are
responsible for installing the part.
Items not covered
include, but are not limited to, tires and tubes, kick
stands and fuses (unless
defective out of the box), Failure of parts caused by
abuse, neglect, accidents or lack of maintenance are not covered under
your warranty.
Procedures for processing a warranty claim.
For Razor warranty
or shipping damage claims you can either call Customer
Care or fill out an Online warranty claim. Contact points and phone
number for Customer
Care can be found on
our support page here.
For X-treme
warranty or shipping damage
claims you must use their help desk to create a support ticket.
Complete instructions can
be found on our support page here.
For ScooterX warranty or shipping damage
claims you can either call ScooterX
support or fill out
an Online warranty claim. Contact points and
phone number for
ScooterX support can
be found on our support page here.
Neither the
manufacture or BestScooterBuys.com will send you a new
scooter because of a part failure.
Neither the
manufacture or BestScooterBuys.com will pay you or a third
party for replacement parts installation.
Clink on the
manufactures name below to view their complete warranty
Razor Products
We at Razor believe in
providing high
quality product that provides hours of enjoyment for kids of all ages.
We also believe in supporting our products with industry standard
limited warranties, Authorized Service Centers and Consumer Care
Representatives.
Should you need service or assistance with your vehicle during the
warranty period, DO NOT RETURN THE VEHICLE TO THE STORE . Contact the
Razor Consumer Care Center toll free at 866-467-2967.
Please have your model name, serial or bar code number and retail
receipt handy when contacting Razor regarding your warranty.
Razor warranties
our electric products
to be free of manufacturing defects for a period of ninety (90) days
from the original date of purchase. This limited warranty does not
cover normal wear and tear, tires, tubes or cables nor any damage,
failure or loss caused by improper assembly, maintenance, storage or
use of the product.
This Limited
Warranty will be void if the product is ever:
• used in a manner other than for recreation;
• modified in any way;
• rented
The manufacturer
and BestScooterBuys.com
are not liable for incidental or consequential loss or damage due
directly or indirectly to the use of this product.
Kick Scooters
Razor warranties
our kick scooters
to be free of manufacturing defects for a period of six (6) months from
the original date of purchase. This limited warranty does not cover
normal wear and tear, wheels, hand grips nor any damage, failure or
loss caused by improper assembly, maintenance, storage or use of the
product.
This Limited
Warranty will be void if the product is ever:
• used in a manner other than for recreation;
• modified in any way;
• rented.
The
manufacturer and
BestScooterBuys.com are not liable for incidental or consequential loss
or damage due directly or indirectly to the use of this product.
Manufactures
Warranty
X-Treme Electric Scooters
Manufacturers and Wholesale Distributors is your warranty provider.
X-Treme
Electric Scooters Manufacturers & Wholesale Distributors
Offers a 30-day
limited bumper-to-bumper manufacturers warranty on all scooters and
accessories. The warranty starts the day the scooter is delivered to
you. This warranty covers factory defects and defaults only. We do not
cover misuse or broken parts caused by the user or by any other event.
X-Treme will pay for standard shipping service costs on the first
warranty shipment only. Any additional warranty parts that are needed
will require the customer to pay all shipping and handling costs. We do
offer a full 6-month even trade warranty on
defective
batteries. If any battery should become faulty within 6 months from the
purchase date we will replace the battery free of charge. X-Treme may
require that old batteries be returned to us for exchange. If you have
questions about our warranty, please contact X-Treme support department
by e-mail. A friendly representative will get back to you quickly. Our
support department winter hours are Monday through Thursday 9AM to 4 PM
Central Standard Time. Summer hours are 5 days per week.
Limited
Warranty Details
What is covered & what is not
covered:
1. Scooter Body: Damage to any
plastic/fiberglass
part that is a result of shipping is covered only if it occurred during
shipping. Shipping damage must be reported within 1 day to be covered
under warranty. Otherwise, the plastic/fiberglass body parts are not
covered under this warranty. If, after careful inspection by our
shipping department it is determined that the scooter was damaged
during shipping (digital photos may be required by e-mail) , X-Treme
scooters at it's discretion will supply free of charge the necessary
replacement parts to fix the damaged scooter. X-Treme will not pay
labor charges to install such parts.
2. Tires, tubes & kick
stands: These items are NOT covered unless they are damaged as a result
of shipping.
3. Light bulbs & Fuses:
Light bulbs are covered
for 30 days only. Fuses are not covered and can be bought for less than
.50 cents each at any auto supply store or Wal-Mart type of retail
outlet.
4. During the first 30 days of the
warranty, X-Treme
Scooters will replace any defective part free of charge and free of
shipping charge to the end user of the scooter. X-Treme may require
certain parts to be shipped back to X-Treme before replacing those
parts. Shipping costs back to X-Treme must be paid for by the end user
/ customer.
5. Extended Battery Warranty: If
your battery
becomes defective within 6 months of the purchase date, X-Treme will
replace the battery free of charge.
Manufactures defects will only be covered
1. Engines are not covered. Each
engine is started,
tuned up and tested before we ship the pocket bike to you. Failure to
premix oil with the gas is not covered.
2. Pull starters are not covered.
This item is
expected to break after several uses. Pocket bike owners should keep
this spare part on hand. Scooter pull starter can be purchased Online.
3. Spark plugs are not covered.
Spark plug wire is
not covered if damaged from engine heat. It is suggested that each
pocket bike owner keep 2 or 3 spare spark plugs on hand.
4. Tires, tubes & flat
tires are not covered
unless damaged during shipping. (Damage must be reported to us within 1
day of receiving pocket bike).
5. Kick stand is not covered.
6. . Damage caused due to an
improperly adjusted
chain falling off, broken sprockets, brake rotors and wheel bearings
are not covered. Customers should take care to tighten the chain after
each ride. There should be no play in the chain.
7. Battery (on super bikes
& batteries in electric pocket bikes) will be covered for 6
months.
8. Light bulbs are not covered
under warranty due to
the excessive natural vibration that occurs in gas pocket bikes with 2
stroke engines. Excessive vibration is normal.
9. Gas leaks are not covered since
all gas leaks can easily be fixed.
ScooterX's 30 day
bumper to bumper Parts Replacement Warranty
ScooterX's 30 day Warranty covers any part on the scooter that is
factory defective. Meaning if something is mechanically wrong with your
product we will take care of it by sending out replacement parts. If
something comes broken or missing from package we will send a new part
to you immediately. The warranty covers anything that is wrong or goes
wrong withing 30 days of purchase date
How do we handle
the warranty?
If you have a technical issue
such as engine wont start, brakes don't work, etc.. we suggest reading
scooterX support page or watching our tech support videos. If you still
have issues with your product after reading the tech support page you
can call 702-889-1741 ex 2. This is scooterX tech support
line, open mon-fri 8am to 4pm pacific standard time.
If you have a
broken or damaged part please fill out the warranty form
and scooterX will send you a new part. Click here
to file warranty claim Online
Whats not covered
under warranty?
Tire tubes that get punctured from driving. If the tube is flat the day
you get your product scooterX will replace it. If you get a
flat because something punctured the tube while driving this will not
be covered under warranty.
What will void my
factory warranty.
Misuse and abuse
Misuse example: You didn't put any 2 stroke oil in your gas and you
blew up your motor. Warranty void on motor, all other parts on scooter
will still be warrantied.
Abuse example: You crashed your product and broke it. Warranty void on
broken parts.
Abuse example 2: You are jumping your item and something breaks,
warranty void.
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